Business Etiquette
Practical Stills for Professional Success
Customized training designed to strengthen professional presence, communication and confidence in today's workplace.
Professional. Authentic. Confident.
Course Information
Business Etiquette & Professional Development
COURSE DESCRIPTION
MPA Business Etiquette Training offers five professional development courses that may be selected individually or combined to create a customized 1- to 3-day training program. Courses focus on practical skills professionals can immediately apply in the workplace.
Format: 1–3 Days, In-Person Training
Instruction: 2–6 Hours Per Day
Class Size: 5–20 Participants
Tuition: Based on Courses Selected | Average $450 per Participant, per Course | Group Rates Available
Location: Las Vegas, Nevada
Meals: At Host Organization’s Expense, When Applicable
WHO SHOULD ATTEND?
Designed for junior- to mid-level professionals who want to strengthen their professional skills, gain a competitive edge or refresh skills they may not have used in some time. Training is appropriate for professionals across corporate, hospitality, government, nonprofit and other workplace environments.
WHAT YOU'LL LEARN
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The Power of Professional Presence — First impressions, professional appearance, business attire and nonverbal presence
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How to Succeed in the International Arena — Cultural awareness, cross-cultural communication and international business etiquette
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Outclass the Competition — Networking, introductions, forms of address and confident professional interactions
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Dine Like a Diplomat — Professional dining etiquette, place settings, host/guest responsibilities, conversation and networking
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Business Protocol for Professionals — Business precedence, seating, forms of address, flags, ceremonies and official representation
EXPERIENCE-BASED. HANDS-ON. PRACTICAL.
MPA training is designed around real-world application. Participants work through practical exercises, discussions and scenarios that help turn professional etiquette concepts into skills they can confidently use in the workplace.
WHAT'S INCLUDED + CONTACT
Professional Course Workbooks • Practical Exercises • Certificate of Completion
Experience Behind the Course
Desirée brings decades of experience in hospitality, protocol and professional development to the classroom. Her career began in hospitality, where she worked in a variety of guest-facing roles and gained firsthand experience in customer service, professional interactions and the realities of serving the public.
Her passion for business etiquette grew throughout her protocol career. While teaching military protocol, she saw firsthand how understanding the unwritten rules of professional interaction could change the way people carried themselves, communicated and engaged with others. Knowing what to do—and why—builds confidence, and that confidence helps people communicate more effectively and move forward professionally.
Today, Desirée teaches business etiquette and professional development to audiences across corporate, hospitality, nonprofit, military and government environments, using curriculum from The Protocol School of Washington® and drawing on decades of real-world experience.
Her approach is practical and relatable. Etiquette isn't presented as a collection of rigid or outdated rules, but as a set of tools that helps people understand expectations, navigate professional environments and interact with others confidently—while still being themselves.
When you understand the unwritten rules, you can spend less time worrying about what you're supposed to do and more time focused on where you're trying to go.
Trained and licensed through The Protocol School of Washington®
What Clients and Leaders Say
